Welcome to the Oneida High/Middle School Library homepage! I hope you find something useful, interesting, or entertaining while you're here. I believe that if we instill in children a love of reading, we will have created lifetime learners.
Philosophy of Customer Service
I am dedicated to the belief that customer service must be a positive and fruitful experience and that it is my utmost duty to ensure equitable access to all resources for all users.
Customer service is the smile and friendly greeting that every patron receives when he or she walks into my library; however, it does not begin at the point of contact. Customer service is born long before the patron arrives and hinges on several areas of focus. First, the library media specialist must develop a quality collection of print, non-print, and digital materials that meets the diverse needs of the patrons through collaboration with other teachers, alignment with AASL and state standards, knowledge of the personal interests of patrons, and professional selection tools. Through networking, gaps in the collection can be filled, achieved only through connections established between colleagues and the community. Professional ethics is essential to the customer service equation. It must be promoted and modeled at all times giving due consideration for customer intellectual freedom and privacy. The environment of the library media center is another factor in the customer service experience. The library should be attractive and inviting, include appropriate signage, follow a logical arrangement that ensures ease of movement and allows patrons to quickly and easily locate materials. The smile and friendly greeting are parts of the final step, but are ultimately that which the entire library media center is judged.
Photo by Debbie B. Phillips
Hi, my name is Debbie L Phillips. It is my mission as a librarian to provide a welcoming environment where students can productively seek information and ideas for their educational, informational, and recreational needs while promoting the importance of being lifelong readers and learners.
The American Library Association Code of Ethics
- We provide the highest level of service to all library users through appropriate and usefully organized resources; equitable service policies; equitable access; and accurate, unbiased, and courteous responses to all requests.
- We uphold the principles of intellectual freedom and resist all efforts to censor library resources.
- We protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.
- We respect intellectual property rights and advocate balance between the interests of information users and rights holders.
- We treat co-workers and other colleagues with respect, fairness, and good faith, and advocate conditions of employment that safeguard the rights and welfare of all employees of our institutions.
- We do not advance private interests at the expense of library users, colleagues, or our employing institutions.
- We distinguish between our personal convictions and professional duties and do not allow our personal beliefs to interfere with fair representation of the aims of our institutions or the provision of access to their information resources.
- We strive for excellence in the profession by maintaining and enhancing our own knowledge and skills, by encouraging the professional development of co-workers, and by fostering the aspirations of potential members of the profession.
For the Scott County video click here.